Major fault in the water system
Your Cafitesse Excellence Compact displays fault code 18 (large leakage). If there is a major leak, you will see a large puddle of water in and/or around your coffee machine. You can't fix this yourself, unfortunately, but you can prevent the situation from getting worse.
Follow the 2 steps below and contact the troubleshooting service.
To prevent a short circuit, unplug it.
Shutting off the water supply will prevent water from entering the coffee machine. This way you limit any damage.
In the event of fault code 18, it is important to report your fault. Therefore, contact the breakdown service by phone at xxx.
Have any trouble fault code and your machine number handy. The machine number can be found on the inside of the door of your Cafitesse Excellence Compact.